Frequently asked questions

Frequently Asked Questions (FAQ)
Welcome to the VIVI BELLAMY FAQ page. We’re here to make your shopping experience as smooth and enjoyable as possible. If you don’t find the answer you’re looking for below, please don’t hesitate to contact us.

  1. How long will it take to receive my order?
    Our estimated delivery time is 4 to 11 business days, which includes processing and shipping. Orders placed before 5:00 PM (AEST) will be processed the same day; orders placed after this time will be processed the next business day, which may add an extra day to delivery. Processing typically takes 1 to 3 business days, covering order confirmation, quality checks, and packaging. Delivery time from our facility to your address is 3 to 8 business days. Please note delivery times can vary depending on your location, customs, and seasonal demand. You will receive tracking information once your order ships.

  2. Do you offer free shipping?
    Yes, we offer free standard shipping on all orders within Australia. For more details, please see our Shipping Policy.

  3. Can I cancel my order after placing it?
    You can cancel your order within 24 hours of purchase by contacting us directly. Please get in touch as soon as possible for assistance.

  4. What is your return policy?
    We offer an easy, hassle-free 30-day return process. Please visit our Return & Refund Policy page for full details.

  5. When will I receive my refund after returning a product?
    Once we receive and inspect your returned item, refunds are typically processed within 7 business days. The refund will appear on your original payment method.

  6. Do you offer warranties or guarantees on your products?
    Yes, all purchases come with a 30-day warranty. More information can be found in our Return & Refund Policy.

  7. What is the easiest way to contact customer support?
    You can reach us by visiting our Contact page or emailing us directly at info@vivibellamy.com.

  8. Do you ship internationally?
    Currently, we only ship within Australia.

  9. Do you have a physical store I can visit?
    VIVI BELLAMY is an online-only boutique, allowing us to focus on curated collections and competitive pricing.

  10. What is the process for exchanging a product?
    We don’t offer direct exchanges. Please return the original item and place a new order. For full details, see our Return & Refund Policy.

  11. How can I track my order?
    Once your order ships, you will receive a tracking number so you can follow its journey via our Track Order page.

 

CONTACT INFORMATION

Store Name: VIVI BELLAMY

Address: 100 Cubitt St, Level 2, Cremorne, VIC 3121, Australia

Email: info@vivibellamy.com

Phone: +61 485 817 976

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)

We aim to respond to all enquiries within 24 hours.